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Proof of Delivery Best Practices

Below are our best practices on how to submit proper POD pictures for Jitsu.

📋  POD Requirements by Delivery Type

 

 

Delivery Type

Photo Requirement

🏠

Standard Residence (Home)

1 photo minimum: package in front of house number and door. If you cannot capture both clearly in one shot, take multiple photos.

🏢

Apt/Condo Building — Access Gained

1 photo minimum: package in front of unit/apartment number and unit door. Deliver to the unit door — not the lobby or main entrance.

📬

Apt/Condo Building — Mailroom Only

2 photos required: (1) package in front of building number/exterior entrance, and (2) package placed inside the mailroom.

 

📸  When to Take Multiple Photos

 

When in doubt, take more photos. A complete set of pictures is always better than one unclear shot — this protects you and confirms the delivery.

 

Even at standard residences and apartment or condo units, a single photo may not always capture everything clearly. Use your judgment — if the house number and the package at the door are difficult to show together (due to angle, lighting, or distance), submit multiple photos.

 

  • Take 2+ photos any time the address number and the package cannot be clearly seen in a single frame.
  • Shoot from different angles if one photo is blurry, backlit, or too far away to read the address.
  • Always err on the side of more. An extra photo takes seconds and eliminates any dispute about the delivery.
  • Offline? Save all photos to your phone and submit them to Dispatch as soon as you regain connectivity.

 

📷  Example Photos by Delivery Type

 

Standard Residence (Home)  |  Apt/Condo Building — Access Gained

Apt/Condo Building — Mailroom Only: Photo 1 (Exterior) + Photo 2 (Mailroom)

BOTH photos are required!

✅  General Best Practices

 

  • Deliver to the correct door. Always deliver to the customer's front door or unit door — not the lobby, gate, mailbox, or mailroom unless building access is unavailable.
  • Capture the essentials. Every POD must show: the package, the house or unit number, and the door — all in a single frame when possible.
  • When in doubt, take more photos. If you can't get everything in one clear shot, submit multiple. This always acceptable and often expected.
  • Use your flash in low-light conditions to ensure the photo is clear and legible.
  • Handoff to customer: If you hand the package directly to a resident, photograph the address/door and add a note in the app that it was given to the customer.
  • No internet? Save photos to your phone and submit to Dispatch as soon as you have connectivity.
  • Access issues? Contact Dispatch immediately via the in-app messenger — do not skip the stop.

 

❌  Unacceptable POD Examples

 

The photos below will NOT be accepted. Submissions like these may result in an unverified delivery.

 

 

  • No address or location visible in the photo.
  • Package label only — no door or surroundings shown.
  • Photos taken from inside your vehicle — too far away and unclear.
  • Photos of people or body parts.

 

✅  More Acceptable POD Examples

 

A good POD clearly shows the package, house/unit number, and door. When needed, use multiple photos to capture all required details.

 

 

Questions or issues at a stop?

Reach out to Dispatch immediately via the in-app messenger. It is the client's expectation to receive clear, visual proof of every delivery. Thank you for your attention to this — your professionalism makes a real difference.


— The Jitsu Dispatch Team