New Driver Cheat Sheet
A quick-reference walk-through for Jitsu drivers
Booking a Route
Book a ticket — Reserves a route in a zone, not a specific assignment — the route is random. Screen shows route name, package count, pickup location/time, zone, and payout.
When to book — Wave 1 books up to 7 days ahead; Waves 2–3 up to 2 days ahead. Local sessions typically around 5 PM; routes can open throughout the day.
Specialty routes — Overnight and on-demand routes exist in select areas. Sameday Nespresso routes are booked, picked up, and delivered all on the same day.
Reserve a pickup window — Arrive within your window; available slots show in purple. Too early delays check-in; past the window, the route is dropped — affecting your ratings and advance booking access.
Change a pickup window — Booking tab → your booked tickets → edit ETA or unbook.
Unbook / cancel — Tickets → Unbook before the day of delivery. Excessive unbooking may limit your booking access.
Ticket removed? — Usually a missed/unreserved pickup ETA, lower warehouse volume, a policy violation, or expired documents.
Before You Arrive
"I'm on my way" — Tap so the warehouse can start prepping your assignment.
Get set — Turn on GPS and enable location sharing. Clean out your car and trunk. No kids or pets during service.
Running late? — Tell Dispatch immediately via in-app chat so your ticket isn't auto-cancelled.
At the Warehouse
"I've arrived" — Tap on warehouse premises. Leaving after arriving can reset and remove your ticket.
Park & check in — Pick your parking spot from the dropdown → "I'm at Parking Spot #." Have your ID and app ready for the outbound clerk.
Reserve a route — Press Reserve → pick a route or let Jitsu choose. Reservations hold for 15 min; press Complete Reservation, then Confirm.
Claim a route — Press Claim and scan the QR code on the packages (claim within 45 min or it releases). Press "I Agree" to accept after scanning.
Loading Your Vehicle
Scan & confirm all packages — Scan every package before loading; use the Parcel Loading Checklist. Missing scans → get an outbound associate.
Load order — Load the highest stop number first (deepest in the vehicle) for easier offloading.
Secure everything — Packages must be secured inside the vehicle/trunk — never on the roof or in open-bed trucks. Scanned the wrong box? Seek assistance from Outbound to clear it.
On the Road & Delivery
Follow delivery instructions — Check the app before completing every stop. Follow them exactly — they take priority. Unclear or conflicting? Contact Dispatch via in-app messenger before placing the package.
Deliver by your target completion time — Each route shows a target completion time — deliver by it to stay on time (OTD). Start promptly, follow the optimized sequence, and watch your On Track / At Risk status.
On Track vs. At Risk — The app builds your Target Completion Time from pickup time, distance, stops, and service time, and flags whether you're On Track or At Risk during the route.
Default placement — Deliver to the unit / front door unless instructions say otherwise. Verified photos from past deliveries are a helpful reference.
Proof of Delivery (POD)
Every stop — Take clear photos showing the package, where you left it, and the house/apt/unit number. When in doubt, take more photos.
AVOID A REJECTED POD Fails if blurry, dark, or angled; doesn't show the package, address, or surroundings; ignores instructions; or shows a location that doesn't match the stop. See POD best-practices.
MDU — Apartments & Multi-Unit
KEY NOTE If a customer note says to deliver to a unit door and you can't access it, try to reach the customer and Dispatch. If you still can't, fail the package and return it to the warehouse.
Deliver to the unit door — Not the lobby, gate, mailbox, or mailroom. Take at least one photo with the unit number clearly visible.
No access & no unit-door note — Leave it in the mailroom and take TWO photos: (1) package at building/exterior entrance, (2) package inside the mailroom.
Can't gain access at all — Contact Dispatch immediately via in-app messenger — don't skip the stop.
Problems, Fails & Returns
On the road — Press SOS to reach Dispatch (e.g., GPS lost, can't find the address, incorrect address).
At a stop — Press SOS or the phone button for Dispatch/customer help; wait up to 2 minutes before failing.
Fails — Failed packages auto-added to the end of your route. All fails and returns go back to the warehouse.
Return = get paid — You must hand returns to outbound to close the route and get paid. An unreturned route stays open — blocking new bookings and pay.
Where — Returns default to the pickup location; if the hub is closed, you'll be directed to the next day or the main warehouse.
Nespresso Returns
Recycling-bag pickups — Some stops include a Nespresso recycling-bag pickup; the app will notify you. After Complete Delivery, tap Scan Pickup (or No Package Here).
Deposit & pay — Drop the bags at the warehouse via Active Assignments → Deposit Return. Earn $1.50 per bag, paid weekly.
Your Performance
Tracked metrics — Five areas: On-Time Delivery (OTD), Completion Rate, Customer Satisfaction (CSAT), On-Time Cancel (OTC), and On-Time Pickup (OTP).
Staying on time (OTD) — Measured against your Target Completion Time. Start promptly and deliver continuously; late starts and long gaps push you At Risk.
Breach of contract — Missed deliveries, poor/invalid PODs, ignoring instructions, avoidable returns, misdeliveries, or unsafe behavior. Repeats can mean restrictions or removal.
Waves & advanced booking — Your wave comes from ratings. Wave 1 (top performers) books furthest out — 7 days. Confirm bookings made more than a day out the night before when prompted.
Dispute an OTD hit — If a delay was outside your control (warehouse delay, rescue route, or approved exception), submit the dispute form with your JID, route number, and date.
Pay & Branch
Pay cycle — Weekly payouts every Tuesday (Mon–Sun routes). A Sunday-night route finished Monday pays the next week.
New-driver bonus — Earn a $15 bonus for your first route. On-time delivery is required to qualify.
Early payout — 7.5% fee, nearly instant (Branch may add its own fee for bank transfers).
Branch — Free digital wallet + debit card. Sign up in Profile → Payment Information → Branch — start in the Jitsu app, don't search "Jitsu" in Branch. Access funds via bank transfer, Apple Wallet / Google Pay, or the Branch card.
Branch help — drivers@gojitsu.com or help@branchapp.com / 956-625-9896.
Account & App
Update profile — Photo/email/phone: Profile → Account Settings → Profile Information → Edit. Name or new area: email drivers@gojitsu.com with your full name + Driver ID.
Zones & preferences — Pick and rank preferred drop-off zones regularly — zones can change. Multi-region? Switch areas via the top-right dropdown.
Vehicle docs — Profile → Account Settings → Vehicle Information. Keep registration & insurance current to avoid booking holds.
App not working — Force close & reopen, log out/in, then update. For GPS, set location to "Always." No texts/codes? Text START to 84791.
Safety & OAI
Secure your load — All parcels secured inside with doors and trunk fully closed — never on top of the vehicle. Closed-bed trucks only.
Clean, smoke-free vehicle — Keep your car and trunk clean, empty, and smoke-free before pickup. No kids or pets. Limit passengers.
Respect the warehouse — Be patient and respectful with warehouse staff, other drivers, and tenants.
OAI coverage & claims — Covers medical expenses and disability from on-the-job injuries. File a claim: 1-800-297-1971. Details: Profile → Documents → Occupational Accident Insurance.
Need Help?
On the road — Tap the SOS button (top-right of the app) to reach Dispatch.
Full FAQ — gojitsu.com/driver-faq
Email — drivers@gojitsu.com
Phone — (855) 249-SHIP