New Driver Cheat Sheet

A quick-reference walk-through for Jitsu drivers

FULL TRAINING  Quick-reference companion. For the complete walk-through, see the Driver Training. ↓ Download PDF
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Booking a Route

Book a ticket — A ticket reserves a route in a zone, not a specific assignment — the route is random. Most routes are commingled (multiple clients). The booking screen shows route name, package count, pickup location/time, zone, and payout.
When to book — Your booking window depends on your wave (set by driver ratings): Wave 1 books up to 7 days ahead; Waves 2–3 up to 2 days ahead. Local sessions are typically around 5 PM, and routes can open throughout the day.
Specialty routes — Overnight and on-demand routes exist in select areas. Sameday Nespresso routes are booked, picked up, and delivered all on the same day.
Reserve a pickup window — Arrive within your window; available slots show in purple. Too early delays check-in; past the window, the route is dropped — which affects your driver ratings and your ability to view tickets in advance.
Change a pickup window — Booking tab → your booked tickets → edit ETA or unbook.
Unbook / cancel — Tickets → Unbook before the day of delivery. Excessive unbooking may limit your booking access.
Ticket removed? — Usually a missed/unreserved pickup ETA, lower warehouse volume, a policy violation, or expired documents.
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Before You Arrive

“I’m on my way” — Tap so the warehouse can start prepping your assignment.
Get set — Turn on GPS and enable location sharing for the Jitsu app. Clean out your car and trunk (adjust the passenger seat if needed). No kids or pets during service.
Running late? — Be sure to update your pickup ETA so your ticket isn’t auto-cancelled.
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At the Warehouse

“I’ve arrived” — Tap on warehouse premises. Leaving after arriving can reset and remove your ticket.
Park & check in — Pick your parking spot from the dropdown → “I’m at Parking Spot #.” Have your ID and app ready for the outbound clerk.
Reserve a route — Press Reserve → pick a route yourself or let Jitsu choose. Reservations hold for 15 min; press Complete Reservation, then Confirm.
Claim a route — Press Claim and scan the QR code on the packages (claim within 45 min or it releases). Press “I Agree” to accept after scanning.
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Loading Your Vehicle

Scan & confirm all packages — Scan every package before loading; use the Parcel Loading Checklist. Missing scans → get an outbound associate.
Load order — Load the highest stop number first (deepest in the vehicle) for easier offloading.
Secure everything — Packages must be secured inside the vehicle/trunk — never on the roof or in open-bed trucks. Scanned the wrong box? Seek assistance from Outbound to clear it.
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On the Road & Delivery

Follow delivery instructions — Check the app for instructions before completing every stop (e.g., “leave at side door,” “ring bell twice,” “hand to recipient only”). When present, follow them exactly — they take priority over your default approach. Unclear or conflicting with what you see? Contact Dispatch via the in-app messenger before placing the package.
Deliver by your target completion time — Each route shows a target completion time in the app — deliver by it to stay on time (OTD). Start promptly after pickup, follow the optimized sequence, and watch your On Track / At Risk status to stay on pace. Scan the package at each stop, then press Next Drop Off.
On Track vs. At Risk — The app builds your Target Completion Time from pickup time, distance, stops, and service time (plus a grace period), updates it if you take multiple routes, and flags whether you’re On Track or At Risk during the route.
Default placement — Deliver to the unit / front door unless instructions say otherwise. Verified photos from past deliveries are a helpful reference for where to leave parcels.
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Proof of Delivery (POD)

Every stop — Take clear photos showing the package, where you left it, and the house/apt/unit number. When in doubt, take more photos — a complete, clear set protects you and confirms the delivery.
AVOID A REJECTED POD  Fails if blurry, dark, or angled; doesn’t show the package, address, or surroundings; ignores instructions; or shows a location that doesn’t match the stop. See POD best-practices.
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MDU — Apartments, Condos & Multi-Unit

KEY NOTE  If a customer note says to deliver to a unit door and you can’t access it, try to reach the customer and Dispatch to gain access. If you still can’t, fail the package and return it to the warehouse.
Deliver to the unit door — Not the lobby, gate, mailbox, or mailroom. Take at least one photo of the package at the unit door with the unit number clearly visible.
No access & no unit-door note — Leave it in the mailroom and take TWO photos: (1) the package at the building number / exterior entrance, and (2) the package inside the mailroom.
Can’t gain access at all — Contact Dispatch immediately via the in-app messenger — don’t skip the stop. When in doubt, take more photos.
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If You Hit a Problem

On the road — Press SOS to reach Dispatch (e.g., GPS lost, can’t find the address, incorrect address).
At a stop — Press SOS or the phone button for Dispatch/customer help; wait up to 2 minutes for a response before failing (you can redeliver later in the route).
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Delivery Fails & Returns

Fails — Failed packages are auto-added to the end of your route. All fails and returns go back to the warehouse.
Return = get paid — The trip back isn’t paid separately (route price is the total), but you must hand returns to outbound to close the route and get paid. An unreturned route stays open — blocking new bookings and pay.
Where — Returns default to the pickup location; if the hub is closed, you’ll be directed to the next day or the main warehouse.
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Nespresso Returns

Recycling-bag pickups — Some stops include a Nespresso recycling-bag pickup; the app will notify you. After Complete Delivery, tap Scan Pickup (or No Package Here).
Deposit & pay — Drop the bags at the warehouse via Active Assignments → Deposit Return. You earn $1.50 per bag, paid weekly.
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Your Performance

Tracked metrics — Your driver ratings score five areas: On-Time Delivery (OTD), Completion Rate, Customer Satisfaction (CSAT), On-Time Cancel (OTC), and On-Time Pickup (OTP).
Staying on time (OTD) — Measured against your Target Completion Time. Start promptly after pickup and deliver continuously; late starts, long gaps, and skipping the optimized sequence push you At Risk.
CSAT & customer feedback — Customer ratings and feedback carry real weight. Follow delivery instructions, protect every package, and leave clear PODs — satisfied customers keep your standing strong.
Breach of contract — Missed deliveries, poor/invalid PODs, ignoring instructions, avoidable returns, misdeliveries, or unsafe behavior. Repeats can mean restrictions or removal.
Waves & advanced booking — Your wave comes from those ratings. Improve across all five and you move up — a better wave means earlier booking access, with Wave 1 (top performers) booking furthest out (7 days).
Confirm ahead — If you book more than a day out, confirm the route the night before when prompted (in-app notification) — confirming keeps advanced booking available.
Dispute an OTD hit — If a delay was outside your control — warehouse pickup delay, rescue route, or an approved exception — submit the dispute form with your JID, route number, and date for review.
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Pay & Branch

Pay cycle — Weekly payouts every Tuesday (Mon–Sun routes). Pay is based on the day the route is completed/closed — a Sunday-night route finished Monday pays the next week.
New-driver bonus — Earn a $15 bonus for your first route. On-time delivery is required to qualify for bonuses; bonus pay shows on your weekly stub.
Early payout — 7.5% fee, nearly instant (Branch may add its own fee for bank transfers).
Branch — Free digital wallet + debit card. Sign up in Profile → Payment Information → Branch — start in the Jitsu app, don’t search “Jitsu” in Branch. Access funds via bank transfer, Apple Wallet / Google Pay, or the Branch card.
Branch help — drivers@gojitsu.com, or Branch Support: help@branchapp.com / 956-625-9896.
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Preferences

Zones — Pick and rank your preferred drop-off zones, and revisit them regularly — zones can change over time. Multi-region? Switch areas via the top-right dropdown.
Access & docs — Flag military-base access or a service animal and upload the relevant documentation.
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Account & App

Update profile — Photo/email/phone: Profile → Account Settings → Profile Information → Edit (one-time passcode). Name or new area: email drivers@gojitsu.com with your full name + Driver ID.
Vehicle docs — Profile → Account Settings → Vehicle Information. Keep registration & insurance current to avoid booking holds.
App not working — Force close & reopen, log out/in, then update. For GPS, set location access to “Always.” No texts/codes? Text START to 84791.
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Safety Essentials

Secure your load — All parcels must be secured inside your vehicle with doors and trunk fully closed — never on top of the vehicle. If you drive a truck, use a closed-bed truck only. If parcels don’t fit, consult warehouse staff.
Why it matters — A properly loaded vehicle is more stable; shifting cargo can cause loss of control, rollovers, or spilled loads that endanger you and others on the road.
Clean, smoke-free vehicle — Keep your car and trunk clean, empty, and smoke-free before pickup so packages don’t absorb odors. Adjust the passenger seat forward if needed to fit parcels.
No kids or pets — For safety, kids and pets are not allowed during Jitsu services.
Limit passengers — Extra passengers take up parcel space — routes fit better when your vehicle is empty.
Respect the warehouse — Be patient and respectful with warehouse staff, other drivers, and facility tenants. Catch up with driver friends outside the warehouse, not in the queue.
Need Help?
On the road — Tap the SOS button (top-right of the app) to reach Dispatch.
Full FAQ — gojitsu.com/driver-faq
Email — drivers@gojitsu.com
Phone — (855) 249-SHIP